General Terms and Conditions (AGB)
General Terms and Conditions (AGB)
for the BALKANSHIELD web shop
Status: July 2025
1. Scope
These general terms and conditions (hereinafter referred to as "Terms") apply to all orders placed through our online shop BALKANSHIELD ( www.balkanshield.com ). The customer accepts these terms and conditions with each order.
2. Offer and conclusion of contract
The display of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. By clicking the "Order now" button, you are sending a binding order. The contract is concluded with the order confirmation by e-mail.
3. Prices and delivery costs
All prices are in CHF and do not include value added tax (as we are not VAT registered). Shipping costs are listed separately during the ordering process.
4. Delivery
Delivery is made through our external logistics partners (eg directly from China). Delivery times may vary, but usually take between 7 and 21 days . We are not responsible for delays caused by customs or delivery services.
5. Payment
We accept the following payment methods:
- Credit cards
- PayPal
- Apple Pay
- Google Pay
6. Right to return / complaints
Since products are made to order and shipped directly from production, returns are not possible , except in the case of damage or incorrect delivery.
If you receive an incorrect or damaged product, please contact us within 7 days of receipt at: d.nevistic@icloud.com .
7. Responsibility
We do not assume liability for damages resulting from the use of our products, except in cases of intent or gross negligence.
8. Data protection
Information on how personal data is processed can be found in our Privacy Statement .
9. Applicable law
Swiss law applies to these conditions, with the exception of the UN Convention on the International Sale of Goods. The competent court is in Zurich, Switzerland.
10. Contact
David Nevistic
Switzerland
Email: d.nevistic@icloud.com